When your online school grows to 100, 500, or 1000+ students, manual support starts to fall apart. Students wait too long for answers, your team gets buried in routine tasks, and motivation drops. All of this directly leads to lower course completion rates and higher refund requests.
The solution is support automation — not just a basic chatbot, but a full-scale AI agent that handles first-line interactions, processes requests, and brings in a human when needed.
What Can Be Automated
1. Answering FAQs
Access issues, login problems, payments, schedules, certificates — 80% of student queries repeat. All of this can be covered with structured flows or generative AI.
2. 24/7 Availability
The bot is available around the clock — on weekends and holidays too. Even when your team is offline, the bot keeps helping students.
3. Notifications and Reminders
Webinar alerts, payment deadlines, homework reminders, new module updates — all triggered and sent automatically.
4. Feedback Collection
Gather feedback, log bugs, and collect improvement ideas — no forms or Google Docs needed.
5. Human Handoff
If the bot can't solve it, it passes the case to a human — along with the full conversation context.
Key Benefits of Automation
How to Automate Without Developers
With the no-code platform EvaHelp, you can build a full support system without writing a single line of code:
Example: Typical Support Scenario
Want to automate your school’s support?
Support automation is not about replacing your team — it’s about empowering it.
It gives students the responsiveness they expect,
and your team — the space to focus on what matters.
The solution is support automation — not just a basic chatbot, but a full-scale AI agent that handles first-line interactions, processes requests, and brings in a human when needed.
What Can Be Automated
1. Answering FAQs
Access issues, login problems, payments, schedules, certificates — 80% of student queries repeat. All of this can be covered with structured flows or generative AI.
2. 24/7 Availability
The bot is available around the clock — on weekends and holidays too. Even when your team is offline, the bot keeps helping students.
3. Notifications and Reminders
Webinar alerts, payment deadlines, homework reminders, new module updates — all triggered and sent automatically.
4. Feedback Collection
Gather feedback, log bugs, and collect improvement ideas — no forms or Google Docs needed.
5. Human Handoff
If the bot can't solve it, it passes the case to a human — along with the full conversation context.
Key Benefits of Automation
- 📉 Reduced load on support teams
- 📈 Faster, higher-quality responses
- 🧭 Transparency — all dialogs are saved and trackable
- 🧩 Scalability without increasing headcount
- 💬 Better user experience — less waiting, more clarity
How to Automate Without Developers
With the no-code platform EvaHelp, you can build a full support system without writing a single line of code:
- Visual scenario builder — like Tilda, but for dialogs
- Flexible logic, conditions, branching, and integrations
- AI-powered responses and intent recognition
- Integrates with Telegram, your website, LMS, CRM
- Easy export of chat logs and statistics
Example: Typical Support Scenario
- A student writes: “I can't log into my account”
- The bot asks for an email, checks the format, sends a recovery link
- If the issue repeats — suggests human support
- If integrated via API — checks student status and gives a personalized reply
Want to automate your school’s support?
Support automation is not about replacing your team — it’s about empowering it.
It gives students the responsiveness they expect,
and your team — the space to focus on what matters.